Stop shipping fake Cash on Delivery orders. Marksol Confirm lets every customer confirm, cancel or fix their address on WhatsApp in one tap, then tags the order in Shopify and books it with Leopards for you. No calling team, no message credits, and it runs on your own WhatsApp number.
In short: Marksol Confirm is a Shopify app made by Marksol in Lahore for stores that take Cash on Delivery. When a COD order is placed, the customer confirms it on WhatsApp with buttons, the order is tagged Confirmed or Cancelled in Shopify, risky orders are held before you ship, and clean confirmed orders are booked with Leopards from inside Shopify, with one slip per order and all of the day’s slips in one PDF. PostEx and TCS get a ready CSV. Customers start the chat, so replies are free under Meta’s WhatsApp pricing, and the app never sends paid messages.
You pay to pack and ship it, then you pay again when it comes back. Calling every buyer eats hours, many never pick up, and the record of who said what lives in someone’s phone.
Impulse and fake orders are refused at the door. The courier still charges you both ways and the stock is stuck for days.
Confirmation calls need a person, a SIM and a script. Orders wait while customers don’t answer unknown numbers.
Who confirmed, who cancelled and why never reaches Shopify, so you can’t see patterns or block repeat fake buyers.
The customer starts the chat from your thank-you page or order email. That keeps replies free and keeps your WhatsApp number safe.
A COD order lands in Shopify. Marksol Confirm tags it Pending and scores it for fake-order signs.
A “Confirm on WhatsApp” button on the thank-you page opens WhatsApp with the order code already typed.
They see items, total and address, then tap Confirm, Change address or Cancel with a reason.
The order gets its tag and a note. Your team packs only confirmed orders and books them in one file.
Short, friendly messages with buttons, in Roman Urdu, Urdu or English. Your brand name in every message.
Order details with buttons. No typing, no call.
You learn why orders fail, right in your reports.
Wrong addresses get fixed before the rider leaves.
JazzCash or Easypaisa, screenshot in the same chat.
Marksol Confirm opens inside Shopify admin and looks like Shopify, so there is nothing new to learn.
Open Shopify and see orders, confirmations, Leopards bookings and anything that needs you, without opening five tabs.
Filter orders by status, search by name, phone or order number, and act on many at once.
Every conversation sits next to its order. No passing one phone around the office.
Turn WhatsApp replies into numbers you can act on.
Connect your own Leopards merchant account once. No portal, no copy-paste, no extra fee from us.
Choose how much runs by itself. Change it any time from the Courier page.
Control every message and rule without touching code.
The complete list, so you know exactly what you get.
How Marksol Confirm stacks up against the usual options.
| What matters | Marksol Confirm | Phone calls | SMS | Bulk WhatsApp tools |
|---|---|---|---|---|
| Customer confirms in one tap | Yes | No | No | Sometimes |
| Shopify order tagged automatically | Yes | No | No | Sometimes |
| Fake-order risk score and blocklist | Yes | No | No | Rarely |
| Address fix and location pin | Yes | Manual | No | Rarely |
| Advance payment with screenshot | Yes | Manual | No | No |
| Cost per confirmation | Free replies (customer starts the chat) | Staff time and call charges | Per SMS | Message credits |
| Roman Urdu and Urdu messages | Yes | Yes | Limited | Limited |
| Leopards booking and slips inside Shopify | Yes | No | No | No |
| Delivered and returned tracking | Yes | No | No | No |
| Courier CSV for PostEx and TCS | Yes | No | No | No |
| Risk to your WhatsApp number | Low | None | None | High if blasting |
Marksol Confirm uses Meta’s official WhatsApp Business Platform with your own number. Customers message you first, so replying is free under Meta’s pricing. The app never sends paid template messages, so there is no WhatsApp bill. You never buy credits from us.
Marksol does the setup with you. You only log in where your own accounts are involved.
Approve Marksol Confirm in your Shopify admin. It reads COD orders and adds tags.
We connect a WhatsApp Business number on Meta’s official platform, ideally a new number just for orders.
Add the “Confirm on WhatsApp” block to your thank-you page and the button to your order email.
Set your language, advance payment details and answers. Place a test order and you are done.
Shopify Admin API and Meta’s WhatsApp Cloud API. No unofficial WhatsApp hacks that get numbers banned.
Every Shopify and WhatsApp webhook is signature-checked before it is trusted.
Payment screenshots are stored privately and exports use expiring links. Customer data requests are honoured.
Built and supported by Marksol, a Shopify and e-commerce growth agency registered with SECP, FBR and PSEB.
Running your store on WooCommerce? The same WhatsApp COD confirmation is coming as a WordPress plugin. Message us to join the early list.
Marksol Confirm is built specifically for Pakistani Shopify stores that take Cash on Delivery. It confirms orders on WhatsApp with buttons in Roman Urdu, Urdu or English, tags orders in Shopify, scores fake orders, collects JazzCash or Easypaisa advance payments, books confirmed orders with Leopards and prints the slips. Replies are free because the customer starts the chat, so there are no message credits to buy.
Install Marksol Confirm, connect a WhatsApp Business number and add the “Confirm on WhatsApp” button to your thank-you page. When a customer places a COD order, they tap the button, get the order details on WhatsApp and confirm with one tap. The app tags the Shopify order Confirmed without anyone on your team doing anything.
Orders are only packed after the customer confirms on WhatsApp. Each order also gets a risk score for invalid numbers, short addresses, repeat orders and past cancellations, and you can block known fake buyers. Customers who want faster delivery can pay in advance, and prepaid orders are far less likely to be refused at the door.
We recommend a new number just for order confirmation. Your current WhatsApp Business keeps working on your phone exactly as it is. Marksol sets the new number up with you on Meta’s official platform.
Numbers get blocked when a business sends lots of unwanted messages. With Marksol Confirm the customer starts the chat from your thank-you page or email, which is the safest way to use WhatsApp for business. The app never sends bulk promotional messages.
No. Confirm, cancel, address changes, location, advance payment, order status and common questions are handled automatically. Your team only steps in when the app flags a chat that needs a person, and you get an email alert when that happens.
Nothing for messages. Replies inside a chat the customer started are free under Meta’s WhatsApp pricing, and that covers the whole confirmation flow. Marksol Confirm never sends paid template or bulk messages, so there is no WhatsApp bill from Meta.
Yes. Connect your own Leopards merchant account and confirmed orders are booked from inside Shopify, one by one, in bulk or automatically right away or after a wait you choose. Each order is one parcel with one slip, your second contact number is printed next to the customer’s, and all of today’s slips print together as one PDF. Tracking updates every 2 hours and tags orders Delivered or Returned.
Yes. Switch on automatic confirmation and every new COD order is marked Confirmed the moment it arrives, while your team calls or messages customers itself. Clean orders are then booked with Leopards, and orders with warning signs, such as a wrong number, a short address or a repeat order, are held for your check.
Yes. Confirmed orders download as a CSV in PostEx, TCS or a standard layout, with updated addresses and COD 0 for advance-paid orders, ready for bulk booking. Leopards is booked directly from the app.
Yes. Messages can be sent in Roman Urdu, Urdu or English, the inbox shows Urdu text right-to-left, and common replies like “haan” or “ok” are understood.
The Shopify app is live first. A WooCommerce and WordPress version is in development. Message Marksol on WhatsApp to join the early list.
Marksol Confirm is already running on a live Pakistani Shopify store and is coming to the Shopify App Store. Message us on WhatsApp and we will set it up on your store now.
We install the app, connect your WhatsApp number and add the thank-you page button for you. Send us your store link to start.
Last updated 7 November 2026 · Sources for COD figures: DHL Pakistan (opens in a new tab) (citing TGM Research)
